❓ Frequently Asked Questions (FAQ)
📦 How long does it take for my order to arrive?
The estimated delivery time is 10 to 20 business days , depending on the country. In exceptional circumstances (holidays, customs, high demand), this may be extended up to 60 business days .
See our Shipping Policy for more details.
🔁 Can I return a product if I'm not satisfied?
Yes. You can request a return within 7 calendar days of receiving your order.
Return shipping costs are the customer's responsibility.
The product must be unused, in its original packaging, and in a condition suitable for resale.
We recommend reviewing our Returns and Refunds Policy before starting the process.
💸 In what cases can I request a refund?
You can request a refund in these situations:
- The product arrived damaged or with factory defects.
- You received an incorrect item.
- You have not received your order after 60 business days from shipment.
- You canceled before the order was processed.
See the full policy for exceptions and conditions.
🧾 How do I request a return or refund?
Write to us at info@nexa-shopping.com with your order number and a description of the problem.
If the product is defective or incorrect, you must attach clear photos or videos of the product and its packaging.
All steps are explained in our Returns and Refunds Policy .
🔍 Can I track my order?
Yes. Once your order has shipped, you'll receive an email with the tracking number (if applicable) so you can check its status in real time.
📬 Do you ship to my country?
We ship to most countries. If you have questions about delivery to your location, please contact us before purchasing. See our Shipping Policy for more information.
🔐 Is it safe to shop at Nexa Shopping?
Absolutely. Our store offers secure and encrypted payment methods. Your personal information is protected and not shared with third parties.